This Cancellation & Refund Policy explains your rights regarding cancellations and refunds for digital services purchased from To The Digital. Because our work is custom and service-based, refund eligibility depends on the project stage and type of service.
1. Scope
This policy applies to all digital services we offer including web development, mobile apps, design, branding, marketing retainers, and consulting.
It does not override the specific cancellation and refund clauses agreed in a signed Statement of Work, which take precedence in case of conflict.
2. Project-Based Services
Cancellation within 48 hours of signing
A full refund of any deposit paid, less a 5% administrative fee, will be issued provided no design or development work has commenced.
Cancellation after work has commenced
Refunds will be calculated on a pro-rata basis according to the percentage of work completed at the time of cancellation. Hours already invoiced or delivered are non-refundable.
Cancellation after final delivery and approval
No refunds are issued once final deliverables have been approved and accepted by the client.
3. Monthly Retainers (Marketing, Maintenance & Support)
Retainers may be cancelled with 30 days' written notice. The client remains responsible for fees up to the end of the notice period.
Retainer fees are paid in advance and are non-refundable for the current billing cycle once services for that cycle have begun.
4. Subscription Products
Annual subscriptions may be cancelled within 14 days of the initial purchase for a full refund, provided the service has not been heavily used. After 14 days, fees are non-refundable, but you may cancel future renewals at any time.
Monthly subscriptions can be cancelled at any time and will not renew for the next billing cycle. The current month's fees are non-refundable.
5. Non-Refundable Items
Third-party costs we incur on your behalf (domain registrations, hosting, paid advertising, stock assets, plugin licenses, and app store fees) are non-refundable once purchased.
Discovery, strategy, and consulting hours are non-refundable once delivered.
6. How to Request a Refund
Send a written refund request to contact@agsoln.store including your project name, invoice number, and the reason for your request.
We will acknowledge your request within 3 business days and aim to resolve it within 10 business days.
Approved refunds are issued to the original payment method. Processing by your bank or card provider may take an additional 5–10 business days.
7. Disputes
We encourage clients to contact us first to resolve any dissatisfaction. Most issues can be addressed through revisions or scope adjustments.
If a resolution cannot be reached, disputes will be governed by the dispute resolution clause of the relevant Statement of Work or, if none, by the laws of the State of California.
8. Changes to This Policy
We may update this policy from time to time. Updates apply to engagements signed after the new effective date.